1. Scope
This Privacy Policy applies when you visit our website, create an account, connect third-party services, use AI features, upload content, communicate with us, or interact with public Aurynge-powered realtor pages.
It does not govern third-party products or services that have their own privacy policies, including identity providers, email providers, SMS providers, AI model providers, and other integrations you choose to connect.
2. Information We Collect
Information you provide directly
- Account details such as your name, display name, email address, password credentials, and tenant or workspace details.
- Business and branding information such as company name, public page content, contact details, access codes, settings, uploaded documents, and CRM-related content you submit or sync.
- Communications and support information, including messages you send to us, lead-capture submissions, unsubscribe requests, and feedback.
Information collected when you use the service
- Technical and usage data such as IP address, approximate request metadata, session identifiers, device or browser signals, logs, diagnostics, and service events.
- Cookie, local storage, and session storage data used to maintain sign-in state, chat sessions, theme preferences, city preferences, abuse prevention, and service limits.
- Telemetry and operational usage data, including token usage, feature activity, event timestamps, and service health information.
AI and chat data
- Prompts, uploaded context, retrieved knowledge-base content, model responses, ratings, and related metadata may be processed when you use Aurynge AI features.
- Homepage marketing chat is generally processed for the live session plus abuse prevention, quota tracking, and service operations.
- Public realtor-page chat may be stored with conversation content, session identifiers, ratings, and related metadata so the relevant tenant can review conversations, measure usage, improve prompts, and follow up on leads.
Connected account and integration data
- If you connect providers such as Microsoft or Google, we may receive profile data, email and calendar metadata, tokens, and other data necessary to provide the requested sync or workflow.
- If you use optional communications features, we may process message content and delivery metadata through providers such as SendGrid and Twilio.
3. How We Use Information
- To provide, operate, secure, maintain, and improve Aurynge.
- To create and manage accounts, authenticate users, and administer workspaces and tenants.
- To power AI features, retrieval, drafting, search, chat, automations, and public realtor assistants.
- To process uploads, leads, campaigns, messages, notifications, and requested integrations.
- To monitor usage, enforce rate limits, prevent fraud or abuse, troubleshoot incidents, and protect the platform.
- To send service communications, transactional notices, security alerts, onboarding messages, and, where permitted, product updates.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
4. When We Share Information
We do not sell personal information in the ordinary sense of selling customer data lists. We may share information in the following circumstances:
- With service providers and subprocessors that help us operate the platform, including hosting, telemetry, email delivery, SMS delivery, authentication, AI inference, vector search, and infrastructure providers.
- With the tenant or realtor whose public page, chatbot, or lead form you interacted with, including the content of your submission or conversation where the product is designed to surface that information to the tenant.
- With connected third-party services when you authorize an integration or sync.
- With professional advisers, auditors, insurers, law enforcement, regulators, or courts where reasonably necessary.
- As part of a financing, acquisition, sale of assets, merger, or similar corporate transaction, subject to appropriate confidentiality protections.
5. AI Processing
Aurynge uses hosted AI and retrieval systems to power features such as chat, drafting, summarization, knowledge retrieval, and automation. Depending on the feature, we may send prompts, message content, document excerpts, CRM context, and related metadata to model or vector-search providers to generate results.
AI output can be inaccurate, incomplete, or inappropriate. You remain responsible for reviewing outputs before acting on them, especially for communications, compliance workflows, contracts, or business decisions.
6. Cookies, Local Storage, and Similar Technologies
We use cookies, session cookies, browser storage, and similar technologies to keep users signed in, remember preferences, support chat sessions, store public-page access context, enforce rate limits, and operate the service.
If you block or clear these technologies, some features may stop working properly.
7. Data Retention
We retain personal information for as long as needed to provide the service, maintain security, support legitimate business operations, meet contractual obligations, and comply with applicable law.
Retention periods vary depending on the data type, the tenant configuration, the feature used, the sensitivity of the information, and our legal or operational needs. We may retain logs, backups, security records, billing records, and dispute-related records for longer periods where appropriate.
8. Security
We use administrative, technical, and organizational safeguards that are intended to be appropriate to the sensitivity of the information we process. These measures may include authentication controls, encryption in transit, access controls, secrets management, rate limiting, audit trails, and monitoring.
No system is perfectly secure, and we cannot guarantee absolute security.
9. International Processing
Aurynge and its providers may process or store information in Canada, the United States, or other jurisdictions where we or our subprocessors operate. Information transferred to another jurisdiction may be accessible to courts, law enforcement, or regulators under that jurisdiction's laws.
10. Your Choices and Rights
Depending on the circumstances and applicable law, you may be able to:
- access, update, or correct certain account information;
- request deletion of certain information;
- withdraw consent to certain uses of personal information, subject to legal or contractual limits;
- disconnect integrations or stop using AI or public-page features;
- unsubscribe from non-essential emails using the unsubscribe mechanism included in those messages.
If you interact with a public realtor page, the relevant tenant may also control some of the information collected through that page.
Data deletion requests can be submitted using the instructions at aurynge.com/data-deletion.
11. Children
Aurynge is intended for business and professional use and is not directed to children under 13. If you believe a child has provided personal information to us inappropriately, contact us and we will review the request.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the service, by email, or by updating the effective date above.
13. Contact Us
For privacy questions, requests, or complaints, contact:
Aurynge
Email: contact@aurynge.com
Website: www.aurynge.com