1. Agreement to These Terms
By accessing or using Aurynge, you agree to these Terms. If you are using Aurynge on behalf of a company, brokerage, team, or other organization, you represent that you have authority to bind that organization to these Terms.
2. Eligibility and Accounts
- You must provide accurate account information and keep it up to date.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
- You must promptly notify us if you believe your account or workspace has been compromised.
3. The Service
Aurynge provides software, AI-assisted workflows, public-page chat experiences, integrations, messaging tools, content retrieval, analytics, and related cloud services. Features may change over time, and some features may be beta, preview, limited, or tenant-specific.
We may modify, suspend, or discontinue part of the service at any time, including to improve security, comply with law, respond to abuse, or evolve the product.
4. Fees and Billing
Some parts of Aurynge may be free, while other parts may be usage-based, subscription-based, or separately quoted. If paid features apply to your account, you agree to pay the fees, taxes, and charges associated with your use of those features.
Unless a separate written agreement says otherwise, fees are non-refundable except where required by law.
5. Acceptable Use
You may not use Aurynge to:
- break the law or violate the rights of others;
- upload, transmit, or store malicious code, harmful content, or unlawful material;
- probe, disrupt, scrape, overload, reverse engineer, or interfere with the service or its security controls;
- circumvent usage limits, authentication, tenant boundaries, or billing controls;
- use AI features to generate spam, deceptive messages, impersonation, harassment, or fraudulent content;
- submit highly sensitive information to public-facing chatbot or lead-capture features unless you have independently verified that the feature and configuration are appropriate for that use.
6. Customer Data
You retain ownership of the data, documents, prompts, messages, and other content you submit to Aurynge. You grant us a non-exclusive, worldwide license to host, process, transmit, store, copy, and use that content as necessary to provide, secure, improve, and support the service.
You are responsible for ensuring that you have all rights, notices, and consents needed to use customer data with Aurynge, including for messages, contact records, uploads, lead capture, and connected integrations.
7. AI Features and Output
Aurynge may use hosted AI models, vector search, retrieval systems, and automation tools to generate outputs. AI output may be incorrect, incomplete, outdated, biased, or not fit for your particular use case.
You are responsible for reviewing AI output before relying on it, sending it, publishing it, or using it in workflows involving customers, contracts, compliance, financial decisions, or legal obligations.
Aurynge is a software platform. It does not provide legal, brokerage, lending, tax, medical, or other professional advice.
8. Realtor Public Pages and Lead Capture
If you operate a public Aurynge-powered realtor page, you are responsible for the content on that page, the disclosures you make to visitors, the leads you collect, and your follow-up practices.
If you interact with a public Aurynge-powered realtor page as a visitor, you understand that information you submit through the page, including chats and lead forms, may be shared with the relevant realtor or tenant.
9. Compliance Responsibilities
You remain responsible for compliance with laws and regulations that apply to your use of Aurynge, including privacy laws, anti-spam rules, consumer-protection rules, real-estate rules, and any obligations relating to records, disclosures, retention, or consent.
Features that support workflows such as CASL tracking, consent management, or document handling are tools only. They do not replace your own legal review, policies, supervision, or professional judgment.
10. Third-Party Services
Aurynge may interoperate with third-party services such as identity providers, email providers, SMS providers, AI providers, hosting providers, and other integrations. Your use of those third-party services may also be governed by their own terms and privacy policies.
We are not responsible for third-party products or services that we do not control.
11. Intellectual Property
Aurynge and its related software, interfaces, branding, documentation, and service content are owned by us or our licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.
12. Suspension and Termination
We may suspend or terminate your access if we reasonably believe you have violated these Terms, created security or legal risk, failed to pay applicable fees, or used the service in a way that harms Aurynge, other customers, or the public.
You may stop using the service at any time. Certain sections of these Terms will continue to apply after termination, including sections on fees owed, intellectual property, disclaimers, limitations of liability, and dispute-related provisions.
13. Disclaimers
Aurynge is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, secure, or suitable for your needs.
14. Limitation of Liability
To the fullest extent permitted by law, Aurynge and its affiliates, officers, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business, goodwill, data, or opportunity arising out of or related to your use of the service.
To the fullest extent permitted by law, our total liability for claims arising out of or related to the service will not exceed the greater of the amounts you paid us for the service in the 12 months before the claim arose or CAD $100.
15. Indemnity
You agree to defend, indemnify, and hold harmless Aurynge and its affiliates, officers, employees, contractors, and licensors from claims, damages, liabilities, losses, and expenses arising out of or related to your content, your use of the service, your violation of these Terms, or your violation of applicable law or the rights of others.
16. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. You agree that the courts located in British Columbia, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service, except where applicable law requires otherwise.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we may provide notice through the service, by email, or by updating the effective date above. By continuing to use the service after updated Terms become effective, you agree to the revised Terms.
18. Contact
Questions about these Terms may be sent to support@aurynge.com.